Eddie the Extraordinary…..Cook
Eddie the Extraordinary Cook
As we do on occasion, my daughter and I escaped the New England cold for a couple of days of roller coaster riding at Universal Studios. I will remember a lot from this weekend: Riding The Incredible Hulk ten consecutive times. The Harry Potter exhibit and the fact Europe and South America must be vacant because they are all in line to buy Griffendoor scarves.
And Eddie. I will remember Eddie.
Eddie was the omelet chef at Orlando’s Embassy Suites Hotel. As a cook, there was nothing remarkable about him. It was what Eddie said that made him memorable: he called each and every guest by name, wishing us a good morning and asking for our order.
How did he know our names, you might ask?
He didn’t. He made them up. I, for example, was “Tom.” My daughter Emma was “Brittany.” Um, okay.
It gets better…
Eddie not only gave everyone a new identity, he asked where the guest was from and then built a whole story around the answer. You’re from North Carolina? He used to date Ms. North Carolina. She keeps calling the house. Really irritates his wife. Oh, you’re a Texan? Eddie was governor of Texas for a time. You name the place, Eddie was a star in that state.
The line for omelets and eggs was never more than six or seven long but no one was bored. We smiled. We laughed. All thanks to Eddie.
But it gets BETTER…
Day Two of our trip, I awoke a good three hours before an exhausted Emma and took up residence down in the breakfast area. To my absolute amazement, Eddie greeted me once again as “Tom.” Impressive. I’ll bet he saw 250 guests a day during his 4 hour stint as omelet guy. As I sat, worked, and drank coffee, I heard Eddie remember each and every name he had assigned the day before. Remarkable. Extraordinary. Memorable.
I have great admiration for people who bring joy to their job. It is rare indeed to witness such an attitude. The last last time I saw it was at a retail store roughly three months ago. I doubt I’ll see it again for several months, but I hope I am wrong.
Eddie will likely not earn a penny more for the joy he brings to his job. I suspect he doesn’t care. The gift of making a customer happy has its own rewards.
I hope that some day one of the senior staff members at Hilton (but not Paris or Perez) visits their Orlando Embassy Suites location and decides to skip the oatmeal and get an omelet and take in the “Eddie show.” This guy should be putting on customer service seminars.
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